Privacy Policy
Last updated: September 14, 2026
1. Introduction
We respect your privacy and are committed to protecting it through our compliance with this Policy. This Policy describes the types of information we may collect from you or that you may provide on the TRIHEX website and any of its related products and services, and our practices for collecting, using, maintaining, protecting and disclosing that Personal Information.
This Policy is a legally binding agreement between you and TRIHEX. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
2. Automatic Collection of Information
When you open the Website, our servers automatically record information that your browser sends. This data may include your device's IP address, browser type and version, operating system type and version, language preferences, the webpage you were visiting before you came to the Website, pages of the Website that you visit, the time spent on those pages, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services.
3. Collection of Personal Information
To use the features of the Website you may be asked to provide certain Personal Information: your first and last name, date of birth, email address, phone number, street address, city, postal code and country, as well as identity documents during verification (KYC).
We receive and store any information you knowingly provide to us when you create an account, fill any forms on the Website, upload verification documents or communicate with our support team. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features of the Website.
4. Privacy of Minors
We do not knowingly collect any Personal Information from anyone under the age of 18. All users of this website and the services offered must be over the age of 18 at the time of use. If you have reason to believe that a person under the age of 18 has provided Personal Information to us, please contact us to request that we delete it.
5. Use and Processing of Collected Information
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. Processing depends on how you interact with the Website and Services and applies where one of the following is true: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations; (iii) processing is necessary for compliance with a legal obligation; (iv) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
We may also combine or aggregate some of your Personal Information in order to better serve you and to improve and update our Website and Services. Aggregated data is used in a manner that does not identify you personally.
6. Payment Processing and AML Screening
Account funding is performed in cryptocurrencies through third-party payment processors. Sensitive data exchange happens over encrypted communication channels. We share payment data with payment processors only to the extent necessary for processing your payments and dealing with complaints and queries related to such payments.
All crypto deposits pass automated AML (anti-money-laundering) screening performed via our payment infrastructure. The screening assesses the risk profile of the originating funds. The payment processors' use of your Personal Information is governed by their respective privacy policies.
7. Cookies
Our Website and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. We use cookies to keep you signed in, remember your preferences, operate the Website and Services, and for security and statistical purposes.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.
8. Disclosure of Information
Depending on the requested Services or as necessary to complete any transaction, we may share your information with contracted companies and service providers we rely upon to assist in the operation of the Website and Services (payment processing, AML screening, infrastructure). Service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements.
We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
9. Retention of Information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, to enforce our agreements, and to resolve disputes, unless a longer retention period is required or permitted by law. Once the retention period expires, Personal Information shall be deleted.
10. Information Security and Data Breach
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. However, no data transmission over the Internet or wireless network can be guaranteed, and you acknowledge the security and privacy limitations of the Internet which are beyond our control.
In the event we become aware that the security of the Website and Services has been compromised or Users' Personal Information has been disclosed to unrelated third parties as a result of external activity, we will take reasonably appropriate measures, including investigation, reporting, and notification to affected individuals where required by law.
11. Your Rights and Managing Information
You are able to review and update certain Personal Information in your account profile. You may request deletion of your account and Personal Information by contacting us via the live chat; please be aware that deletion of certain personal information may prevent us from providing services to you, and that some information may remain in our records for the period required by compliance regulations.
12. Acceptance of This Policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.